Shipping & Delivery
Delivery Rates & Policy by JVW:
The delivery of your purchase will depend on the item(s) you have purchased.
Average delivery period:
- Software: Instant (Within 24 hours in certain cases)
- Rebrandable Software: 48 hours.
- Web Design Services: 4-14 days.
- Search Engine Optimization Services: 3-30 days.
All our products and services are delivered online via email/download link/ftp.
If you need a software product delivered to you via mail then please let us know in advance by contacting us through email/phone. The product will be shipped to you via FedEx. Visit www.fedex.com to see the shipping rates.
Returns & Refunds
- Trial versions of software products are available in certain categories. It is always a good practice to try out software before buying it. You can also see the screenshots or videos of the software in case the demo is not available.
- Customers should inspect software items immediately upon receiving it. If a software product is found to be non-functional then you will receive full refund for that product.
- Customized items like rebrand software applications and services like designing, software development and search engine optimization cannot be returned. These items are not eligible for a refund.
Note: Used items will not be accepted back.
Before You Return a Software Product
If you are facing a problem with any of our products then there are many options available to you before returning it:
- Find help online on Jvw Website, Jvw Store or Jvw Blog.
- Post a question to Jvw Support and expect an answer within 48 hours.
- Contact us directly by calling the customer support number which is located on our contact us page. You may also use the live help messenger option or reach us by sending us an emailing.